Information

Terms of Service

Last updated: August 27, 2026

These Terms of Service ("Terms") govern your access to and use of the eSIM.site website and services (collectively, the "Service") operated by eSIM.site ("we", "us", "our"). By accessing, browsing, registering an account, or purchasing an eSIM through the Service, you ("you", "User", "Customer") agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. About eSIM.site

eSIM.site is an online marketplace that enables users to purchase and manage electronic SIM (eSIM) data plans provided by third-party mobile network operators and aggregators ("Providers"). We act as a reseller and technology platform; actual connectivity is delivered by the underlying Providers.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that the information you provide is accurate, current, and complete.

3. Account Registration

  • You may be required to create an account to purchase or manage eSIMs.
  • You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
  • You must promptly notify us through our ticket system of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or that appear to engage in fraudulent activity.

4. Device Compatibility

eSIMs only function on devices that are eSIM-capable and carrier-unlocked. It is your sole responsibility to verify that your device is compatible before purchase. Check our Compatible Devices page for an up-to-date list of eSIM-capable phones, tablets, and laptops.

We provide this compatibility reference as a convenience, but we make no guarantees regarding any specific device's functionality. Device incompatibility or carrier-locking is not a valid reason for a refund. See our Refund Policy for details.

5. eSIM Plans and Coverage

  • Each eSIM plan includes a specific data allowance, validity period, and coverage area as described on the product page.
  • Coverage, speeds (3G/4G/5G), and network availability depend entirely on the underlying Provider and local network operators and may change without notice.
  • Unless expressly stated, plans are data-only and do not include voice calls, SMS, or a phone number. Where a plan includes voice minutes or SMS, the included amounts are shown on the product page.
  • Unused data does not roll over. Validity periods begin at the time specified in the product description (typically at first network connection or first data use).
  • Plans marked "unlimited" may be subject to Fair Usage Policies (FUP) set by the underlying Provider, including speed throttling after certain thresholds.

6. Pricing and Payment

  • All prices are displayed in the currency shown at checkout and, unless otherwise stated, are inclusive of applicable taxes. Prices shown in currencies other than the base currency are converted using regularly updated exchange rates.
  • Payment is processed by third-party payment gateways. By submitting an order, you authorize us (or our payment processor) to charge your selected payment method.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or Provider availability.
  • You are responsible for any bank charges, currency conversion fees, or taxes imposed by your financial institution or jurisdiction.

7. Saved Payment Methods and Auto Top-Up

  • You may optionally save a payment method for faster future checkouts. Saved cards are stored and secured by our payment gateways; we never store full card numbers on our servers.
  • If you enable auto top-up for an eSIM, you authorize us to automatically charge your selected payment method and apply a top-up package when your remaining data falls below the threshold you configured.
  • Auto top-up remains active until you disable it in your account dashboard or your eSIM expires. You are responsible for reviewing your auto top-up settings and the price of the selected top-up package.
  • You can remove saved payment methods at any time from your account dashboard.

8. Delivery of eSIMs

After successful payment, your eSIM (QR code and activation details) will be delivered electronically to your registered email address and/or made available in your account dashboard. Delivery is typically instant but may take up to several minutes depending on the Provider. If you do not receive your eSIM within a reasonable time, please open a support ticket.

9. Installation and Activation

  • Most eSIMs must be installed on your device before arriving at the destination country, as installation generally requires an internet connection.
  • Activation policies vary by plan (e.g., "first usage", "installation", or a fixed date). Review the plan details before purchasing.
  • You must install your eSIM within the activation window specified on the product page. Uninstalled eSIMs may be recycled or revoked by the Provider after this window.
  • For the eSIM to connect at your destination, data roaming must generally be enabled on the eSIM line. This does not incur roaming charges on a prepaid plan; it is a standard device setting.

10. Guest Checkout

  • You may purchase certain eSIMs without creating an account ("guest checkout"). Your eSIM and receipts are delivered to the email address you provide at checkout.
  • You are solely responsible for the accuracy of that email address. We are not liable for eSIMs delivered to an incorrectly entered address.
  • Guest orders can later be claimed into an eSIM.site account using the same email address, giving you access to usage tracking, top-ups, and support tickets for that order.

11. Scheduled Orders (Travel Planner)

  • Our Travel Planner lets you purchase eSIMs for multiple destinations in one order, with each eSIM provisioned on or around the travel dates you select.
  • Scheduled orders are paid in full at checkout. Each eSIM is issued automatically on its scheduled provisioning date.
  • Requests to change or cancel a scheduled eSIM must be submitted through the support ticket system before that eSIM has been provisioned. Once an eSIM has been issued, the Refund Policy applies as with any other purchase.

12. Wallet and Store Credit

  • Your account may hold a wallet balance ("store credit") added through promotions, refunds issued as credit, gift card redemptions, or loyalty rewards.
  • Wallet credit can only be used for purchases on eSIM.site. It has no cash value, is non-transferable, cannot be withdrawn or exchanged for cash, and is forfeited if your account is terminated for violating these Terms.

13. Gift Cards and Discount Codes

  • Gift cards can be purchased on the Service and redeemed by the recipient for eSIM purchases or wallet credit. Gift cards are not redeemable for cash and are non-refundable once redeemed.
  • Gift cards may carry an expiry date, which is shown at the time of purchase and in the gift card delivery email.
  • Discount and voucher codes are single-use per customer unless expressly stated otherwise, cannot be combined with other codes unless expressly stated, and may carry minimum purchase requirements or product restrictions.
  • We may cancel or revoke any gift card, voucher, or discount obtained or used fraudulently, or issued in error.

14. Loyalty and Referral Programs

  • We may offer loyalty points, milestone rewards, cashback, and referral bonuses. Program rules, earn rates, and reward values are described in your account dashboard and may change at any time.
  • Points and rewards have no cash value, are non-transferable, and may expire as described in the program rules.
  • Referral rewards require a genuine, qualifying purchase by a genuinely new customer. Self-referrals, duplicate accounts, coupon-site mass distribution, and other abuse will result in forfeiture of rewards and may lead to account suspension.
  • We may modify, suspend, or discontinue any loyalty or referral program at any time. Accrued rewards obtained in good faith will be honored for a reasonable period after any discontinuation.

15. Identity Verification (KYC)

  • Some destinations, Providers, or regulatory regimes require identity verification before an eSIM can be issued or activated. In addition, we may request identity verification for fraud-prevention purposes on flagged orders.
  • Where verification is required, you must submit accurate identification documents through the secure upload flow provided. Documents are handled in accordance with our Privacy Policy.
  • If you decline or fail a required verification, we may cancel the affected order and refund the payment.

16. Fraud Prevention

  • We screen orders and accounts using automated and manual fraud-prevention measures, including velocity checks, CAPTCHA challenges, payment-risk scoring, and 3-D Secure authentication where supported by your card issuer.
  • We may delay, block, or cancel orders that trigger fraud signals, and we may request additional verification before releasing an eSIM.
  • If a payment is reversed, disputed without merit, or found to be fraudulent after an eSIM has been delivered, we reserve the right to suspend or revoke the associated eSIM(s) and recover any losses.

17. Customer Reviews and User Content

  • You may submit reviews, ratings, and other content ("User Content") about your purchases. By submitting User Content, you grant us a worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute it in connection with the Service, including in marketing materials.
  • User Content must be truthful, based on your genuine experience, and must not be offensive, defamatory, misleading, or infringing on any third-party right.
  • We may moderate, edit for length, decline to publish, or remove User Content at our discretion. Incentivized reviews, where offered, are always disclosed and never conditioned on a positive rating.

18. User Responsibilities

You agree to use the Service only for lawful purposes. You will not:

  • Use the Service to violate any applicable law or regulation;
  • Resell, sublicense, or commercially redistribute eSIMs or data plans without our written permission;
  • Attempt to bypass, disable, or interfere with any security or technical feature;
  • Use the Service in connection with fraud, money laundering, or any illegal telecommunications activity;
  • Access the Service using automated means (bots, scrapers, crawlers) without our express written consent;
  • Upload or transmit any viruses, malware, or other harmful code;
  • Infringe the intellectual property or privacy rights of any third party.

19. Intellectual Property

All content on the Service, including text, graphics, logos, software, and trademarks, is owned by eSIM.site or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. No other rights are granted.

20. Third-Party Providers

eSIM.site is a reseller. The underlying connectivity, coverage, and network quality are provided by third-party Providers whose terms, limitations, and Fair Usage Policies may also apply to your use. We are not liable for service interruptions, throttling, or limitations imposed by those Providers.

21. Disclaimers and Warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not guarantee that the Service, eSIMs, or connectivity will be error-free, secure, or uninterrupted.

22. Limitation of Liability

To the maximum extent permitted by law, eSIM.site, its affiliates, officers, employees, agents, and Providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from or related to your use of the Service.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us for the specific eSIM giving rise to the claim in the three (3) months preceding the event.

23. Indemnification

You agree to indemnify, defend, and hold harmless eSIM.site and its affiliates from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party right.

24. Modifications to the Service and Terms

We may modify, suspend, or discontinue any part of the Service at any time without notice. We may also update these Terms from time to time. The updated Terms will be posted with a new "Last updated" date, and your continued use of the Service constitutes acceptance of the changes.

25. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 19, 21, 22, and 23) shall survive.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which eSIM.site is established, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be resolved in the competent courts of that jurisdiction, unless otherwise required by applicable consumer protection law.

27. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

28. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and eSIM.site regarding the Service and supersede all prior agreements.

29. Contact Us

All communication with eSIM.site must be conducted through our support ticket system, which is available to logged-in users from your account dashboard. We do not provide support by phone, social media, email, or live chat. Tickets are typically answered within 24 hours.