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Before reaching out, check our Frequently Asked Questions. Many common questions are already answered there.

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Get help faster

A few details help our support team solve most questions in a single reply.

  • Your order number: you will find it in your confirmation email and under My eSIMs in your account.
  • Your phone model: some phones are carrier-locked or do not support eSIM, so check yours on our Check My Phone page first.
  • What you see on screen: a screenshot of any error message helps us spot installation problems quickly.
  • Where you are: tell us the country you are in and whether data roaming is switched on for your eSIM line.